Frequently Asked Questions

Yes, Eco Supply is fully licensed and insured. We are owned by a Professional Engineer (PE) with over 10 years of experience. We carry comprehensive general liability and workers compensation insurance for your protection.

Yes, we provide fast response during business hours for urgent HVAC, plumbing, electrical, and refrigeration issues. Call (832) 986-9000 for assistance.

We serve Houston and surrounding areas including Katy, Sugar Land, Cypress, The Woodlands, Pearland, Pasadena, Spring, and many other communities within a 50-mile radius of Houston.

Yes, we provide free estimates for new installations and major repairs. For diagnostic visits and minor repairs, there is a service call fee that is applied toward any work performed.

We accept cash, checks, and all major credit cards. We also offer financing options for larger projects through approved partners.

Generally every 1-3 months depending on usage, pets, and allergies. During peak summer months in Houston, check monthly. High-efficiency filters may last longer but should still be checked regularly.

Common causes include dirty filters, low refrigerant, dirty coils, or thermostat issues. It could also be a mechanical problem with the compressor or fan motor. We recommend professional diagnosis for accurate identification.

With proper maintenance, a quality A/C system should last 12-15 years in Houston's climate. Regular maintenance can extend the life, while neglect can shorten it significantly.

A/C sizing depends on square footage, insulation, windows, ceiling height, and other factors. An oversized unit will short-cycle and not dehumidify properly. We perform load calculations to determine the correct size.

If repair costs exceed 50% of replacement cost, or if the system is over 10 years old with frequent problems, replacement is usually more cost-effective. We will provide honest recommendations based on your situation.

Annual maintenance is recommended, preferably before the heating season begins. In Houston's mild climate, this typically means September or October service to ensure reliable operation during cold snaps.

Different noises indicate different issues: rumbling may indicate a dirty burner, squealing could be a belt or motor issue, and banging might indicate expansion/contraction or a mechanical problem. Professional diagnosis is recommended.

If you smell gas, immediately turn off the gas supply, evacuate the area, do not use electrical switches or open flames, and call the gas company and a professional immediately. This is a serious safety issue.

Regular maintenance, clean filters, proper insulation, sealing air leaks, and upgrading to a high-efficiency system can all improve heating efficiency and reduce energy costs.

For major leaks, turn off the main water supply immediately. For sewer backups, avoid using drains and toilets. For gas leaks near water heaters, evacuate and call professionals. Then call us at (832) 986-9000 for service.

Costs vary widely by repair type. Simple fixes like unclogging drains start around $125, while major repairs like water heater replacement can cost $1,200-$3,000. We provide upfront pricing before starting any work.

Traditional tank water heaters typically last 8-12 years, while tankless units can last 15-20 years with proper maintenance. Age, water quality, and maintenance frequency all affect lifespan.

Low water pressure can be caused by mineral buildup in pipes, partially closed valves, leaks, or issues with the municipal supply. We can diagnose the cause and recommend appropriate solutions.

We generally do not recommend chemical drain cleaners as they can damage pipes and are environmentally harmful. Professional drain cleaning with mechanical tools or hydro-jetting is more effective and safer.

Consider upgrading if your panel is over 20 years old, uses breakers that frequently trip, has insufficient capacity for modern appliances, or shows signs of corrosion. Modern panels also have better safety features.

Frequent tripping usually indicates overloaded circuits, short circuits, or ground faults. This is a safety feature preventing dangerous conditions. Professional diagnosis can identify the root cause and solution.

While some minor work like changing outlets may be DIY-friendly, most electrical work requires permits and professional installation for safety and code compliance. Improper electrical work can be dangerous and costly.

Panel upgrades typically cost $1,500-$4,000 depending on the size, complexity, and local code requirements. We provide detailed estimates including permits, materials, and labor.

GFCI (Ground Fault Circuit Interrupter) outlets protect against electrical shock in wet areas. They are required in bathrooms, kitchens, garages, basements, and outdoor areas by electrical code.

Yes! We service walk-in coolers, freezers, display cases, ice machines, and all commercial refrigeration equipment. We provide fast response to protect your inventory from spoilage.

We offer fast response during business hours with quick turnaround for critical failures. We understand that refrigeration failures can cost thousands in lost inventory, so we prioritize rapid response.

Yes, we service residential refrigerators, freezers, wine coolers, and ice makers. We work on all major brands and can handle both repairs and new installations.

We service all major brands including True, Turbo Air, Beverage-Air, Hussmann, Traulsen, Delfield, Master-Bilt, and residential brands like Sub-Zero, Viking, and standard home refrigerators.

Commercial refrigeration should be serviced quarterly to maintain efficiency and prevent breakdowns. Regular cleaning of condensers and evaporators can significantly extend equipment life and reduce energy costs.