Terms of Service

Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Services Provided

Eco Supply provides professional HVAC, plumbing, electrical, and refrigeration services including:

• Air conditioning repair, installation, and maintenance
• Heating system repair, installation, and maintenance
• Plumbing repair, installation, and service
• Electrical repair, installation, and safety services
• Refrigeration repair, installation, and maintenance
• Same-day service options
• Maintenance plans and service agreements

Service Agreements and Scheduling

When you request services from Eco Supply:

• Service appointments are confirmed via phone, text, or email
• Pricing is provided upfront before work begins
• Cancellations must be made at least 2 hours before scheduled appointment
• Rescheduling requests should be made as early as possible
• Access to service areas must be provided for technician safety

Pricing and Payment Terms

Our pricing and payment terms include:

• Upfront pricing provided before work begins
• No hidden fees or surprise charges
• Payment due upon completion of service
• Accepted payment methods: cash, check, and major credit cards
• Financing options available for qualified customers on larger projects
• Service call fees may apply for diagnostic visits

Warranties and Guarantees

We stand behind our work with comprehensive warranties:

• All labor is warranted according to service agreements
• Parts warranties honor manufacturer specifications
• Installation warranties vary by equipment and service type
• Warranty terms are clearly explained before work begins
• Warranty service requires proof of original service
• Warranties may be void if unauthorized repairs are attempted

Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about service needs and property access
• Ensure safe working conditions for our technicians
• Disclose known hazards or special circumstances
• Provide payment as agreed upon completion of services
• Allow reasonable access to service areas
• Follow safety recommendations and operating instructions
• Report warranty issues promptly

Limitation of Liability

Our liability is limited as follows:

• We carry comprehensive insurance for your protection
• Liability is limited to the cost of services provided
• We are not responsible for pre-existing conditions or damage
• Consequential damages are limited as allowed by law
• Service response times are estimated, not guaranteed
• Weather and circumstances beyond our control may affect service

Licensing and Insurance

Eco Supply is a licensed and insured professional service company. We maintain all required licenses for HVAC, plumbing, electrical, and refrigeration work in Houston and surrounding areas. Our insurance coverage includes general liability and workers' compensation for your protection.

Code Compliance

All work performed by Eco Supply meets current local building codes and industry standards. We obtain required permits where applicable and ensure all installations and repairs comply with safety regulations. As a Professional Engineer-owned company, we maintain the highest standards of technical excellence.

Privacy and Data Protection

Your personal information is protected according to our Privacy Policy. We collect and use customer information solely for service delivery, communication, and business operations. We do not share personal information with unauthorized third parties.

Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues
• Warranty claims should be reported promptly
• Disputes will be handled according to Texas state law
• We maintain professional liability insurance for coverage
• Mediation may be pursued for resolution of disagreements

Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Eco Supply Phone: (832) 986-9000 Email: [email protected]