Privacy Policy

Information We Collect

When you use our services or contact us, we may collect the following types of information:

• Personal Information: Name, phone number, email address, and service address
• Service Information: Details about requested services, appointment preferences, and service history
• Communication Records: Records of phone calls, text messages, emails, and service requests
• Technical Information: Website usage data, IP address, browser type, and device information
• Location Information: Service addresses and general location data for service delivery

How We Use Your Information

We use the information we collect to:

• Provide HVAC, plumbing, electrical, and refrigeration services
• Schedule and coordinate service appointments
• Communicate about services, appointments, and follow-up
• Process payments and maintain service records
• Improve our services and customer experience
• Send service reminders and maintenance notifications
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service technicians and contractors necessary to provide requested services
• With payment processors to handle transaction processing
• With professional service providers (attorneys, accountants, insurance companies)
• When required by law or legal process
• To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Access controls and employee training
• Regular security assessments and updates
• Compliance with industry security standards

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage (Google Analytics)
• Performance cookies to improve website speed and functionality

You can control cookies through your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal requirements. Service records may be maintained for warranty purposes and regulatory compliance. You may request deletion of your personal information, subject to legal and business requirements.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request information about data sharing practices

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Eco Supply Phone: (832) 986-9000 Email: [email protected]